Career Opportunities


CUSTOMER SERVICE ADVISOR

Now is an exciting time to join our company. Due to expansion and growth a fantastic opportunity has arisen for a dynamic and committed customer service professional to join our team.....

Position:

To process and resolve inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high quality service. Providing excellent customer service to all our customers and clients. Working towards achieving maximum profitability and growth in line with the company vision and values.

Main Tasks and Responsibilities

  • Dealing directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries/orders
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions, identify sales potentials and refer accordingly
  • Provide feedback on the efficiency of the customer service process

Experience

Minimum of 12 months customer service experience working at a similar position. NVQ level 2 in Customer Services preferred but not essential. Experience of working in a pressurised/fast paced environment is essential.

Hours of work

37.5 hours a week between the hours of 09.00 – 17.00 Mon – Fri some flexibility is required.

Location

Greater Manchester

Benefits

  • 28 days holiday per year (Including Bank Holidays), with the opportunity to accrue additional days.
  • Health Shield Scheme
  • Company Bonus Scheme

Salary

Up to £18,000 based on experience.

Applications

Please send applications to [email protected]



BEAUTY ADMIN ASSISTANT

One of Europe’s fastest growing hair company is looking to expand the team in the ecommerce department in Greater Manchester HQ. With incredible growth in 2020, the candidate will help aid the growth of the current ecommerce clientele in both Europe and the USA.....

An exciting opportunity has arisen for a junior admin candidate that has a passion for all thing’s beauty. This role is an exciting development for a junior that is serious about a career in the beauty industry. Working with some of the most recognized ecommerce websites in the world including Europe’s largest beauty website and globally recognized fashion brands. This candidate will enjoy working in an ever-changing marketplace with huge growth in front of the brand for 2021. The candidate should be willing to work with multiple online retailers and report directly to the ecommerce account managers.

Role and Responsibilities:

  • Responsible for uploading customer orders.
  • Liaising with buyer on out of stocks, back in stocks and stock levels to then communicate with clients.
  • Liaise with warehouse manager on client orders and priorities.
  • Ensure all bookings are booked in and delivered on time.
  • Manage all PO discrepancies, damages and credit memos.
  • Work with accounts on securing payments on time and chasing any overdue
  • Product auditing ensuring all clients are fully stocked and have a strong BW presence onsite.

Requirements for the role of Beauty Admin Assistant:

  • Must have knowledge or interest within the health and beauty sector.
  • A good team player and eager to learn.
  • Ability to work under pressure.
  • Good listener with excellent organisational skills.
  • Good excel skills, English.
  • Have an eye for detail and ability to manage several tasks simultaneously.

Location

Greater Manchester

Benefits

  • Competitive Salary
  • Company Bonus scheme
  • Pension
  • Company discounts

Applications

To apply for this role please email [email protected] with your CV and cover letter. All successful candidates will be notified of interview dates via email.



PRICING & COSTING ANALYST

A newly created role in a fast-paced beauty business with strong forecasts and pipeline for 2021.....

Sitting within the finance team whilst working closely with the buying and marketing department to provide valuable insights into business. This role will be focused on providing support to facilitate exciting growth plans and improve current processes.

Main duties consist of:

  • Manage new product line documents and prepare pricing and set company margin
  • Set all pricing for new lines per season
  • Audit all pricelists for all tiers
  • Ensuring all prices are correctly documented and consistent within all sales channels
  • Work with ecommerce team and other departments to set and check margin for promotions online or for retailers
  • Review sales details by week and highlight trends to management per SKU in the absence of the purchasing manager
  • Report trends back to purchasing buyer and share weekly report to management in the absence of the purchasing manager
  • Producing flash reports for senior management in the absence of the purchasing manager
  • Any other adhoc projects or tasks required from the finance or buying departments

Experience

  • AAT qualification essential
  • 2 years prior experience required
  • NetSuite system experience desirable
  • Excel knowledge essential

Location

South Manchester

Applications

To apply for this role please email [email protected] with your CV and cover letter. All successful candidates will be notified of interview dates via email.