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Ecommerce Assistant

A fantastic opportunity has opened up in our Marketing and E-commerce department, now is an exciting time to join our Beauty Works team, we are a fast growing company with opportunities of progression and growth looking for an enthusiastic individual to join us.

Main Tasks and Responsibilities

  • General management of product uploads and maintaining product information databases in line with the website.
  • Work closely and report to the Ecommerce Executive consistently.
  • Working closely with the design and marketing teams to ensure all work is completed before product launches and sitewide promotional changes.
  • Making sure tasks are completed efficiently as they are added in the E-commerce team jobs list.
  • Liaising with the sales team to make sure product, pricing and trade stockists are correct and up to date.
  • General website merchandising.
  • New in and Back in stock categories updated frequently.
  • Manage customer product review.
  • Create and manage discount codes and GWP offers across the site.
  • Keeping up to date with the trade calendar and updating accordingly.

Experience

Experience In Ecommerce is not Necessary, we are looking for a hard working keen individual ready to learn and get stuck in.

  • Knowledge of eCommerce platform Magento would be beneficial but not necessary.
  • Ability to copy write and audit website content.
  • Maintaining the administration of the ecommerce website and associated duties.
  • An organised individual with a keen attention to detail.
  • Proactive approach to problem solving and a positive attitude providing solutions.
  • Be fully computer literate with excellent IT skills.
  • Have excellent communication and listening skills.
  • Excellent organisation skills, ability to manage several tasks simultaneously.

Hours of work

37.5 hours (Mon – Fri)

Some flexibility is required.

Location

Cheadle, Greater Manchester.

Benefits

  • 28 days holiday per year (Including Bank Holidays), with the opportunity to accrue additional days.
  • Health Shield Scheme
  • Company Bonus Scheme

Salary

£18,000 - £20,000 a year depending on experience.

Applications

Please send CV & cover letter to [email protected]

Successful applicants will be contacted for interview in September


Customer Service Advisor

Now is an exciting time to join our company. Due to expansion and growth a fantastic opportunity has arisen for a dynamic and committed customer service professional to join our team.

Position:

To process and resolve inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high quality service. Providing excellent customer service to all our customers and clients. Working towards achieving maximum profitability and growth in line with the company vision and values.

Main Tasks and Responsibilities

  • Dealing directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries/orders
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions, identify sales potentials and refer accordingly
  • Provide feedback on the efficiency of the customer service process

Experience

Minimum of 12 months customer service experience working at a similar position. NVQ level 2 in Customer Services preferred but not essential. Experience of working in a pressurised/fast paced environment is essential.

Hours of work

37.5 hours a week between the hours of 09.00 – 17.00 Mon – Fri some flexibility is required.

Location

Greater Manchester

Benefits

  • 28 days holiday per year (Including Bank Holidays), with the opportunity to accrue additional days.
  • Health Shield Scheme
  • Company Bonus Scheme

Salary

Up to £18,000 based on experience.

Applications

Please send applications to [email protected]


IT Technical Support

Job Description:

As an IT technical support officer at Beauty Works you will monitor and maintain the computer systems and networks. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. As the first line of IT support you will be reporting to the IT Manager

Responsibilities:

You will be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them. Task that you will cover:

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults covering
    • Microsoft Office 365
    • G Suite Email
    • Netsuite
    • Windows Hyper V and VMWare
    • Windows Server 2012
    • Windows 10
    • Mac OS x
    • Video Conferencing
    • Multiple sites within close proximity connected by VPNs
    • WANs LANs and DMZs
  • Replace parts as required in Servers, PCs, Printers etc
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage multiple open cases at one time
  • Test and evaluate new technology

Salary

Depending upon experience

Working hours

  • 37½ hour week.
  • 20 Days Holiday + 8 Bank holidays.
    • There is a requirement to cover bank holidays with one other member of staff
  • Due to the nature of the work, you may be expected to work extra hours to finish a job.

What to expect

  • This is an ideal opportunity for someone wishing to make a start in IT as we have a good mix of disciplines and the company is growing very quickly
  • There is always a wide variety of projects running that you may be asked to assist or lead in
  • Possibility to train in VB.net and T-SQL Programming
  • Company dress code is casual, reflecting the physical nature of the work, but you are expected to maintain a reasonable standard of smartness.

Skills

You will need to show evidence of the following:

  • Ability to think logically
  • Good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with colleagues to establish what the problem is and explain the solution
  • Ability to work well in a team
  • Problem solving skills
  • Strong customer focus
  • Ability to prioritise your workload
  • Attention to detail

Applications

Please send applications to [email protected]