Welcome to Beauty Works

 
Why Beauty Works Hair Extensions
Beauty Works Colour Match Me
Beauty Works Delivery Information from 4.95
Beauty Works Hair Extensions Buying Guide
 

Career Opportunities

Current Vacancies - March 2018

Customer Service Manger

Beauty Works is an Award Winning supplier of luxury hair extensions. An opportunity has arisen for a passionate individual to join the CS team. With over 8 years of supplying hair extensions, we offer our award winning hair to some of the most prestigious salons and backstage stylists throughout the UK and through our online ecommerce website.

We are now looking for an experienced customer service manager to work with a team of customer service assistants and sales assistants. You will be expected to have knowledge and experience in Customer Service management. With at least two years’ experience in a manager or supervisor role. This role will involve creating strategies to improve all aspects of customer service and work within a fast paced environment. Leadership skills are essential and a cool calm manner is required to work within the industry.

Based in South Manchester

Key Responsibilities

  • Helping to build good customer relations on the telephone and via email and via social media platforms
  • Develop and implement customer service policies and procedures
  • Plan, prioritize and delegate work tasks daily to ensure proper functioning of the department to your team
  • Take calls on the switch Board and help clients answering questions about products or the company and track and trace orders quickly
  • Receive and respond to inbound e-mail, Provide accurate information regarding product features, specifications and recommended
  • Process Incoming Orders on Sage for company accounts including International accounts
  • Handle complex and escalated customer service issues raised on the telephone or via email or social media smoothly and offer sensible resolutions
  • Track customer complaint resolutions and report in managers meetings any re-occurring complaints and issues weekly
  • Keeping record of Courier concerns and disputes with various courier accounts ( DHL,INTERLINK,DPD)
  • Approving credits for failed deliveries and replacement orders if required ensuring company policy is met
  • Managing Faulty hair or product disputes and keeping record of Goods in and Goods out and ensuring company policy is followed
  • Work with sales managers to ensure smooth customer service is received throughout the team to client database
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Recruiting staff and carry out appraisals for your team
  • Arranging staff meetings and take notes for managers meeting and ensure all team members implent tasks
  • Training and development for new starters within your team
  • Handling complaints and queries (from customers and staff) and ensure they are recorded and logged
  • Work with a team of sales managers and customer service managers and ensuring Holidays our recorded and balanced with other teams within the business
 

Skills required

  • Supervisory experience
  • In-depth knowledge of customer service software, databases and CRM tools, Sage 200 would be beneficial
  • Proficiency in MS Office applications
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Composed under pressure, with the ability to resolve issues and address complaints in a professional manner
  • Enjoy working within a team in a fast paced environment
 

Hours of Work

  • Choice of working hours - 8:00am - 4:00pm or 09.00am and 5pm through Monday – Friday
 

Benefits

  • 20 days holiday per year, with the opportunity to accrue additional days.
  • Health Shield Scheme
 

Salary

£24,000 - £28,000 based on experience.

Receptionist

As a receptionist you will be the first point of contact for the company and you will provide administrative support across the organisation. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.

Based in South Manchester

Key Responsibilities

  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Answer inbound customer enquiries via email and telephone
  • Processing sales orders provided from the Sales Department and Customer Service
  • Assisting with training courses in house, arranging lunches and supporting the Educator
  • Handling any tasks given from the MD
  • Handling customer collections, taking payments and processing any exchanges
 

Experience

  • Experience of working in a pressurised and fast paced environment is essential.
  • Sage 200 experience is desirable. Full training will be provided.
 

Hours of Work

  • 37.5 hours per week between the hours of 09.00 and 17.00 Mon – Fri. Some flexibility is required.
 

Benefits

  • 28 days holiday per year, with the opportunity to accrue additional days
  • Health Scheme
 

Salary

£18,000 based on experience.