Career Opportunities

Customer Service Advisor

Now is an exciting time to join our company. Due to expansion and growth a fantastic opportunity has arisen for a dynamic and committed customer service professional to join our team.....

Position:

To process and resolve inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high quality service. Providing excellent customer service to all our customers and clients. Working towards achieving maximum profitability and growth in line with the company vision and values.

Main Tasks and Responsibilities

  • Dealing directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries/orders
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions, identify sales potentials and refer accordingly
  • Provide feedback on the efficiency of the customer service process

Experience:

Minimum of 12 months customer service experience working at a similar position. NVQ level 2 in Customer Services preferred but not essential. Experience of working in a pressurised/fast paced environment is essential.

Hours of work:

37.5 hours a week between the hours of 09.00 – 17.00 Mon – Fri some flexibility is required.

Main Tasks and Responsibilities

  • 28 days holiday per year (Including Bank Holidays), with the opportunity to accrue additional days.
  • Health Shield Scheme
  • Company Bonus Scheme
  • Hair Allowance
  • Generous Staff Discount

Location

South Manchester

Applications

To apply for this role please email [email protected] with your CV and cover letter. All successful candidates will be notified of interview dates via email.

Sales & Training Administrator

Beauty Works is an Award Winning supplier of luxury hair extensions. An opportunity has arisen for a passionate individual to join one of the UK’s fastest growing hair brands. Established in 2010, Beauty Works is already a salon recognized name with an impressive UK growth plan, and a strong presence in the UK market. ....

Department:

Trade Sales

Hours and Location:

Full Time – Monday to Friday – Office

Responsible to:

Sales Manager

Job Purpose:

Working within a fast-paced sales environment, we are looking for a highly organised and experienced Administrator to support our sales enquiry process and customer training setup.

Main Duties:

  • Managing a high volume of daily email enquiries
  • Ensuring all relevant paperwork is issued
  • Chasing unsigned outstanding terms of business
  • Allocating qualified leads to relevant Senior Account Manager
  • Proactively assisting with lead generation research
  • Managing training course bookings includning liaising with Delegates, Educators and training venues
  • Supporting Account Managers with day-to-day administration requests

Person specification:

  • Methodical and organised
  • Confident on the telephone with excellent telephone manner
  • Positive attitude
  • Ability to work under pressure
  • Enjoy working in a team in a sales environment
  • Proficient in MS Word/Excel

Location

South Manchester

Applications

To apply for this role please email [email protected] with your CV and cover letter. All successful candidates will be notified of interview dates via email.

Ecommerce Assistant


What will the role include?

  • Uploading and updating products including writing descriptions and uploading imagery.
  • Merchandising & upselling products to ensure best sellers and key products are highlighted.
  • Writing SEO descriptions and producing blog content.....
  • Uploading price changes.
  • Making & testing promo codes.
  • Support the execution of onsite content, campaigns and trading activity.
  • Proof-reading marketing emails & auditing the website on a daily basis.
  • General admin duties and assisting the eCommerce and Marketing teams.
  • Build effective working relationships and actively participate in internal meetings.

What will your responsibilities be?

  • Trading
    • Working closely with Ecommerce Manager & wider teams to ensure product launches happen on time and products are assigned to all appropriate listing pages.
    • Maximise cross selling opportunities through product recommendations, continual review of performance and placement.
    • Ensuring all promotional/sale activity is set up accurately and tested ahead of launch working alongside Ecommerce executive.
  • Onsite Content
    • Monitoring performance of onsite content and proposing changes to maximise revenue and profit.
    • Working closely with Marketing, Buying and Ecommerce Manager to influence the development/testing roadmap.
    • Ensure that each item on sale is fully optimized for copy and imagery for both the customer and for SEO.
    • Regular review of competitor activity to propose UX improvements/tests.
    • Support with UAT of new onsite features/capabilities as and when required.
  • Other
    • Troubleshooting website/pricing/customer issues and liaising with appropriate teams to resolve issues and provide feedback in a timely manner.
    • Support wider team where appropriate, e.g. channel landing page testing.
    • Keep up to date with industry best practices and new platform features to ensure we’re getting the most from the information/tools available.

What are we looking for?

  • Min 1 years ecommerce experience in Retail or similar B2C industry.
  • A strong commercial mindset and customer first approach.
  • Excellent data and analytics skills, with confident use of Excel to manipulate data into meaningful insight.
  • Highly organised and methodical with ability to prioritise workload effectively.
  • Excellent writing skills with an understanding of SEO content.
  • Comfortable working in a fast-paced business.
  • A passion for fashion/retail and detail but always seeks continuous improvement.
  • Proactive and positive approach to problem solving - a can do attitude.
  • Team player with excellent communication skills both internally and externally.

Location

South Manchester

Applications

To apply for this role please email [email protected] with your CV and cover letter. All successful candidates will be notified of interview dates via email.