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Hair Report Form Success

We’re sorry you feel that your hair may be faulty for whatever reason.

Please fill in the form, providing us with accurate information about your case so we can try and resolve the issue for you with the best possible outcome. This form must be filled out by the purchaser. Beauty Works can deal only with the purchaser when communicating and inspecting any goods which the purchaser deems to be faulty.

The information you provide us will be looked into by our quality control department. They will make the final decision on whether you need to send your product/s back to us for testing.

Please note: If the information you provide us with is false, testing will NOT be considered.

All forms must be fully completed for your case to be looked into.

Forms that are not fully complete will be declined.

Hair will only be considered for testing if it is within 30 days of purchase. Any issues noted after this 30 day period will not be considered for testing.

If your application is accepted and we have instructed you to send your hair back to us for testing, you must send ALL of the hair. We will not accept random pieces of hair. If we do not receive the full amount of hair to test, we will send it directly back to the sender and testing will be declined.

Definition of Manufacturing Faults

The definition of a manufacturing fault or defect is described as a weakness in a product resulting from a departure from its original design specification during production.

Other manufacturing faults or defects will become apparent within the first month of use. Hair extensions are consumable during wear, therefore the quality of the product is expected to deteriorate the longer it is worn. After the first month of wear, Beauty Works cannot be held responsible for the condition of the hair extensions.

Common Concerns

'My hair extensions feel dry'

There is no direct supply of nutrients from your scalp to your extensions, as there would be with your natural hair, therefore it is vital that you keep the hair nourished with the correct aftercare products. We recommend using the Beauty Works Argan Oil Serum on a daily basis to lock in moisture and shine, and regularly using the Beauty Works deep conditioning Argan Oil Mask to keep your extensions in the optimum condition. The over use of heated appliances can also strip the hair of moisture, resulting in the extensions looking and feeling dry. Using the Beauty Works Heat Protection Spray will help prevent this and keep extensions looking and feeling healthy.

'My hair extensions have changed colour'

Chlorine - Chlorine content in water will damage hair extensions, causing matting and discolouration; therefore, it is advised to avoid underwater swimming. Blonde hair in particular can turn pink/orange and such damage cannot be repaired.

UV rays - UV rays can also cause discolouration to your hair extensions; therefore, we advise wearing a hat in the sun to reduce exposure to strong UV rays.

Iron - The iron content in water varies dependant upon where you live. In certain areas, if you wash your hair extensions in the shower, the iron levels may cause your hair extensions to turn pink or orange in tone (more apparent in light blonde extensions) so if possible, try to use bottled water to avoid this.

Hard water - You may notice that your hair extensions turn dull, dry or the colour fades when you wash them. This is due to the water in certain areas containing a higher level of an alkaline (known as hard water). If this is becoming an issue, installing a filtered shower head may be an option to prevent discolouration from hard water.

Hot water - This can cause colour to fade. Due to the heat of the water, the cuticles will open and the colour with drain out of the hair shaft. To prevent this, we advise washing your hair extensions in lukewarm water.

Heat - Excessive heat from styling appliances will change the colour pigment of the hair. The maximum temperature that can be used on hair extensions is 180 degrees; excessive heat can cause extensions to discolour. This is more apparent in blonde hair and such damage cannot be repaired.

Please note: We cannot exchange or refund any extensions which have been exposed to these elements.

'My hair extensions are shedding'

If your pre-bonded extensions appear white or cloudy at the bond, something has been applied to the bonds that is high in alcohol, oil or sulphate to disintegrate the bond. You will need to have the extension removed, re-tipped and re-applied.

If the bond has been cut this can cause shedding due to the weight of the bond being altered. Each bond is specifically designed to hold the exact weight of hair and altering the bond can cause shedding of the extensions as it will break down quicker.

If the extensions are shedding from a weft, this is usually due to excessive heat from styling appliances. Check the weft from one end to the other to see if it is in one particular area. If the extensions are breaking mid-lengths or at the ends, this can be a result of “snapping”. Please see below.

'My hair extensions are snapping'

Breakage and snapping can be confused with shedding. Breakage is a common perceived fault and occurs when excessive heat has been applied to the hair. Heat causes damage to the protective outer layer of the hair known as the 'cuticle', which is made up of several layers of scales which overlap and protect the main body of the hair, 'the cortex'. Once the cuticle is damaged, the hair will start to break and snap through the mid-lengths and ends and such damage cannot be repaired.

'I've coloured my extensions and they have become dry/damaged'

All permanent tints, some semi-permanent tints, bleach, sliver shampoos and permanent wave lotions lift the hair cuticle to penetrate the hair shaft. Once treated in this way the hair has been altered and is therefore not as strong as it was previously. Any hair that has been treated with a colour is at risk to over processing due to the fact the extensions have already been coloured. Beauty Works do not guarantee any hair extensions which have been coloured and once coloured they cannot be returned.

'My hair extensions are knotting'

Knotting itself is not a manufacturing fault. Knotting will occur naturally as hair extensions are a raw product and will behave the same as natural hair.

Excessive knotting can happen with poor maintenance and incorrect aftercare. If you are not thoroughly rinsing the extensions after washing, product will build up and will make the hair extensions ‘sticky’ or 'waxy and feel or look 'greasy'; this is what causes them to knot.

'My hair extensions are matting'

Matting is a result of damage to the cuticle. For instance, if the hair has been damaged by heated appliances, the cuticles will become damaged and rub together causing matting. The use of incorrect brushes or not brushing and washing the hair extensions regularly enough can also lead to matting. Beauty Works hair extension brushes are designed to brush over an attachment method (weft, micro-ring and keratin bonds) and avoid snagging on the extensions. Regular brushing will keep the extensions in the best condition and prevent matting. All of our aftercare products have been designed specifically to work with hair extensions and we recommend following an aftercare routine 2-3 times a week to ensure the extensions are continually revitalised and nourished.

'My hair extensions are bunching up'

The ‘bunching-up’ effect that some hair extension wearers experience is a result of poor porosity. The hair can also look and feel dull and dry and it expands when washing, this is due generally to damaged and torn cuticles. Poor aftercare, incorrect brushes and excessive heat use are common factors in causing this. The hair will benefit from a deep conditioning treatment to help restore damaged cuticles.

'My hair extensions are dreadlocking'

Dreadlocks do not just suddenly appear, they happen over a period of time due to neglect and poor maintenance. Brushing the hair extensions before shampooing and drying them straight after washing can help prevent this. Get into a night time routine, taking an extra 5 minutes at night to brush the hair and put it into a braid before sleeping. Regular maintenance appointments should be kept. Depending on the application method, extensions should have regular checkup appointments between re-application appointments.

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