Track an order, arrange a return or get in touch. We’re here to help.

Order support

Where is my order?

Enter your order number to track your order.

Create a return

Not quite what you expected?

Start your return or exchange.

UK & Ireland Returns

WhatsApp us

Contact us via WhatsApp to help with your enquiries & colour matching.

Response times: Monday–Sunday, 9am–5pm (UK time)

Contact Us

Send an e-mail

Tell us how we can help!

Contact Us

Useful info

Customer Service Hours

Phone lines
Monday–Friday, 9am–5pm
Email & WhatsApp
Monday–Sunday, 9am–5pm

We’re open on bank holidays, except Christmas Day, Boxing Day and New Year’s Day.

All times are UK time.

Contact numbers

Customer Service

0161 485 3602

Chat to a hair extension specialist regarding any queries or concerns

0161 302 0493

Contact Us

WHERE IS MY ORDER?

Create A Return

Not quite what you expected?

Start your return or exchange.

WhatsApp Us

Contact us via WhatsApp to help with your enquiries & colour matching.

Response times - 09:00am - 09:00pm

Send an e-mail

Tell us how we can help! 

Useful Info

  • Opening Times

    Monday - Friday 09:00am - 17:00pm
    Saturday and Sunday 09.00am – 17.00pm
    Closed U.K. Bank Holidays

    Contact Numbers

    Customer Service > 0161 485 3602
    To chat to a hair extension specialist regarding any queries or concerns > 0161 302 0493

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