Returns & Exchanges
Thanks for your order, for whatever reason for a return we are happy to exchange or return your item within 14 days of the date of purchase. Simply use our online portal to create an exchange or refund. We ask all our customers before returning your purchase to ensure the product is unworn and in the original packaging.
Start your return
International Customers please use Global-e Helpdesk
How do I return an item?
You can return items to us within 14 days of receipt. Due to the nature and hygiene of our products, ALL products must be unopened and in its original shipped condition for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund. Please click here to start your return.
Can I exchange items?
Yes exchanges are accepted within 14 days of receipt. Due to the nature and hygiene of our hair products, ALL products must be unopened and in its original shipped condition for an exchange to be accepted. Please use the returns portal to exchange your item.
Do I have to pay to return an item?
Unfortunately, we do not have a free returns system. However, our new returns portal is quick and easy to process exchanges or returns. Please use our returns portal to arrange your return or exchange.
I have lost the returns label, can I get another copy?
Please log into our returns portal for a further copy.
How long does a return take to process?
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Refunds can take 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account.