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Terms & Conditions

In General

Ecotrade Europe Ltd T/A Beauty Works (“beautyworksonline.com”) owns and operate this Website. This document governs your relationship with beautyworksonline.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

IMPORTANT - Please Note

The terms and conditions below apply solely to individuals purchasing goods for their own use. If you are buying goods for your business, salon or for the purpose to apply them to another individual in the course of your work, it is a business to business transaction and as such is exempt from the Distance Selling regulations. Terms and Conditions apply to our online service only. For Trade terms and conditions please email [email protected] stating the subject as 'Trade Terms and Conditions of Sale'. Please ensure that all goods are in saleable condition and the hair products have not been used or handled, example; brushed, worn, labels removed etc. for health and hygiene reasons.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by beautyworksonline.com. The website beautyworksonline.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.




Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found here Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.




Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and beautyworksonline.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.




Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of beautyworksonline.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by beautyworksonline.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.




Terms of Sale

This is our standard terms of sale. These terms are extended in full; but are not final, in our Terms of Sale Policy. This policy sets out the conditions of sale and includes any permissions and restrictions, this policy can be found at Terms of Sale Policy

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with beautyworksonline.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We, beautyworksonline.com, retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be beautyworksonline.com or may in some cases be a third party. Where a contract is made with a third party beautyworksonline.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

(d) General Restrictions

General Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging. All prices are correct at time of publication. Beauty Works reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.

All goods remain the property of Beauty Works until paid for in full.

(e) Return & Exchange Conditions

(1) You must take care of our goods whilst they are in your possession and at any item, returns must be returned in its original shipped condition and original undamaged packaging. Please note all hair must be returned still attached to the original card. If you have removed it from the card we are unable to re-sell the item as new.

(2) That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you get Proof of Postage or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

(3) For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.

(4) We try to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

(5) Please return the goods to the address on the top of your receipt/invoice and fill in the returns form available from our website.

(6) Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

(7) We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original parcel is returned to Beauty Works. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

(8) Sometimes and especially if goods are purchased in advance for a present or delivered whilst on holiday, aforementioned 14 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis.

(9) Should an item not be required and is returned and received by us between 14 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 70% of the purchase price (excluding shipping) or refund of 100% if taken as a gift certificate or coupon redeemable in the future at Beauty Works. Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs.

(10) A time period of 14 working days from receipt of delivery shall be defined as the date from when your shipment is received by yourself, being the date of signature that the package is received by you.




Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law beautyworksonline.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect beautyworksonline.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.




Klarna & Your Personal Information

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.




Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.




Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.




PPC Bidding

Bidding on the Beauty Works Brand is not acceptable unless you have been given permission to do so, ie. Affiliates. Any company or person found bidding on the Beauty Works brand will be asked to stop immediatley.




Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with beautyworksonline.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to beautyworksonline.com.

Product Images

Beauty Works make every effort to maintain clear descriptions and endeavour to use such "up to date" images that are representative and truly reflect the item to be purchased. However Beauty Works cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice. It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.

All materials contained on this web site are property of Beauty Works and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Beauty Works.

Permissions you may download material from the website(s) for your personal, non-commercial use only. You may reprint or republish portions of text from the website but only if there is attribution to Beauty Works including the individual author if identified. Images displayed on this website are the property of their respective photographers and Beauty Works.

IMAGES MAY NOT BE RE-DISPLAYED ON ANOTHER WEBSITE WITHOUT PERMISSION OF THE PHOTOGRAPHER AND BEAUTY WORKS.




#YesBW

Rights of Use of your Photos

We’ve seen your snap and think your hair looks great. We would love to share it with others. We therefore intend to use the photos posted by you on Instagram / Facebook / Pinterest and make them visible to all our customers.

(1) Scope of consent

By replying to the message on our Instagram / Facebook / Pinterest page with “#YesBW” you are saying that:

  1. you are an adult (at least eighteen years of age)
  2. you hold all rights to the photo/photos
  3. all of the people shown in the photo/photos have given you their consent to using the photo/photos and granting us rights to them
  4. our use of your photo/photos does not infringe any third-party rights and is not unlawful and that you have read the terms of use set out below and agree to them

You grant us (Beauty Works) an unlimited, non-exclusive, assignable, sublicensable, perpetual and worldwide right to use the photo/photos that you post or have posted on Instagram/Facebook/Pinterest with a Beauty Works hashtag. This means that we have the right to use the photo/photos with such a hashtag as digital or non-digital content. That usage might, for instance comprise their use in our online shop, in a retail outlet selling Beauty Works products, in Beauty Works newsletters, in posts on Beauty Works social networks, in outdoor advertising, on posters and in other promotions. We are not obliged to use the photo/photos, however. You waive any payment for use of the photo/photos in this connection as well as any right to be identified as originator / proprietor of rights.

(2) Right of revocation

You are entitled to revoke the right of use granted at any time and can do so by removing the Beauty Works hashtag, deleting the photo yourself and sending us an email to notify us of your request to remove the photo at the following address: [email protected] In that case we will no longer use the photo/photos in future and remove them within a reasonable period of time.

(3) Guarantee

We would like to make sure that use of the photo/photos is lawful and that we do not infringe any rights held by third parties or any legislation. By replying “#YesBW” you are saying that you hold all rights to your photo/photos, have obtained the consent of the person(s) shown and that our usage as described does not infringe any rights held by third parties or any legislation. You are also confirming that will release and indemnify us with regard to any demands, claim in damages, liability and costs arising in connection with use of the photos as described if the above statement should prove inaccurate.

(4) Limit on liability

By replying “#YesBW” you are agreeing with us that you will never hold us liable for any direct, indirect, incidental or consequential losses, costs, damage, fees, expenditure or loss of profits, loss of business, contracts, business opportunities, loss of goodwill, loss of revenue, loss of envisaged savings, or for the corruption of data or information or any other prejudice in connection with use of the images as described. This limit on liability does not apply to damage deriving from loss of life, personal injury or damage to health as a result of negligent breach of duty by us or any deliberate or negligent breach of duty on the part of one of our statutory representatives or agents, nor to any other loss or damage deriving from grossly negligent breach of duty by us or to deliberate or grossly negligent breach of duty on the part of one of our statutory representatives or agents. This does not affect liability under the Product Liability Act.




WEEE

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Beauty Works is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new hairdryer from us we would accept their old hairdryer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.




Indemnity

You agree to indemnify, defend and hold harmless beautyworksonline.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.




Variation

beautyworksonline.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.




Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.




Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.




Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.




Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and beautyworksonline.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of beautyworksonline.com.