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Terms of Sale Policy

Policy Scope

This policy sets out the terms of sale for the following websites:


Ecotrade Europe Ltd (company registered number 07094786) (“we”, “us”, “our” and “Beauty Works”) of Unit D3, Stanley Green Business Park, Cheadle, Cheshire SK8 6QH is the owner and operator of the website(s).

We reserve the right to amend this Terms of Sale Policy. The Terms of Sale Policy was most recently updated on 01 May 2018.




Important Information

Please Note: The terms of sale apply solely to individuals purchasing goods for their own use. If you are purchasing goods for your business, salon or for the purpose to apply them to another individual in the course of your work, it is a business to business transaction and as such is exempt from the U.K. Distance Selling regulations.

Terms of sale apply to our online service only. For Beauty Works Trade terms of sale please email [email protected] stating the subject as 'Trade Terms and Conditions of Sale'.




Want to Return a Product

Please ensure that all goods are in saleable condition and the hair products have not been used or handled, example; brushed, worn, labels removed etc. for health and hygiene reasons. Please see Returns and Exchanges




Returns Policy - Faulty Goods

Please see Returns and Exchanges

You must take care of our goods whilst they are in your possession and at any item, returns must be returned in its original shipped condition and original undamaged packaging. Please note all hair must be returned still attached to the original card. If you have removed it from the card we are unable to re-sell the item as new.

That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you get Proof of Postage or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.

Sometimes and especially if goods are purchased in advance for a present or delivered whilst on holiday, aforementioned 14 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis.

Should an item not be required and is returned and received by us between 14 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 70% of the purchase price (excluding shipping) or refund of 100% if taken as a gift certificate or coupon redeemable in the future at Beauty Works. Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs.

A time period of 14 working days from receipt of delivery shall be defined as the date from when your shipment is received by yourself, being the date of signature that the package is received by you.




Items lost in Transit

As we use recorded delivery courier services, we are unable to report an item as missing until 15 working days after original shipment day. Due to this rule set by our couriers, we are unable to deem an item as lost until this time and will not refund or replace until 15 working days from original shipment date has passed. Please note that an item sent overseas is not deemed to be lost or delayed until at least 25 working days have passed.




Cancellation of Order

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone or via email. Cancellations made via email will be timed at time of reading, not sending or receipt. You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 14 working days from receipt of your purchase. All goods must be returned in an unopened and unused state for refund. Please see our Returns Policy for more information.

Returns Policy - Cancellation of Order

All goods purchased from Beauty Works online may be returned for refund, exchange or replacement within 14 working days from receipt of delivery. Before sending the parcel back to us, please ensure that you request a returns form via email or you can download from our website. Click here to download.




Refunds on Purchases

We try to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Please return the goods to the address on the top of your receipt/invoice and fill in the returns form Returns and Exchanges Form

Any returned goods that we receive which are outside of the Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this "In Dispute" decision will be provided. We are happy to re-ship "In Dispute" items back to you, otherwise they will be destroyed within 91 calendar days from their receipt bacck at Beauty Works.

We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original parcel is returned to Beauty Works. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.




Colour Matching Service

Whilst we endeavour to give the best advice over the phone and via email, the company will not be held responsible for any disparity in colour matching.




Discount Codes & Promotions

Discount codes are not valid on sale items, unless otherwise stated. Some discount codes are not valid in conjunction with any other code, promotional offer or free gift with a purchase. Any promotional items or gifts with a purchase are subject to availability. Any items which are purchased with a promotional free gift must be returned with the free gift in order to receive a full refund for the original item purchased.




Buy Now Payl8r

Orders placed using the Buy Now Payl8r service can take up to 7 days to be processed. Please allow at least 48 hours before contacting us regarding your order. Due to the processing time with Payl8r Beauty Works cannot guarantee the next day delivery service.




Klarna Pay Later

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Slice it.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.




Product Care (Important Information)

We do not recommend colouring or silver shampoo any human hair product as they have all been through a harsh chemical process. If you do decide to go ahead and colour the hair, all guarantees are voided and we will not accept hair back to be tested if you think that the hair is faulty as you have made a change to the original condition of the product. We will refuse to test hair that has been coloured.