Terms Of Sale
This policy sets out the terms of sale for the following websites:
Ecotrade Europe Ltd (company registered number 07094786) (“we”, “us”, “our” and “Beauty Works”) of Unit D3, Stanley Green Business Park, Cheadle, Cheshire SK8 6QH is the owner and operator of the website(s).
We reserve the right to amend this Terms of Sale Policy. The Terms of Sale Policy was most recently updated on 20 March 2018
Returns Policy - Faulty Goods
If your hair extensions appear faulty due to quality issues, the fault must be reported to us via email to the Customer Service Department: [email protected] within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear.
We only recommend the use of Beauty Works Aftercare and cannot guarantee the quality of any Beauty Works extensions with other formulas. Aftercare products must be purchased at the time of purchasing the extensions. Any hair returned to be tested for alleged quality issues must be accompanied by original proof of purchase for both the extensions and aftercare.
All returns must have a fully completed Hair Report Form. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 91 days will result in the goods being destroyed.
Any colouring, toning (including silver and purple shampooing) or tinting of extensions is done entirely at the customers own risk and we will not test, refund or exchange any extensions that have been exposed to the above. All hair extensions must be returned in the original product colour.
We must receive the hair within 7 days of the complaint being made, this will then be examined and inspected by our dedicated Quality Control Department.
Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect aftercare or poor application of extensions. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at your cost and we will not refund or replace the goods. Please note that testing of faulty hair extensions can take up to 30 days.
We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions avoid both chlorine and sea water as this can damage hair and hair colour. Synthetic products can only be heated in moderation up to 180°, synthetic hair extensions cannot be coloured or washed.
Beauty Works will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We recommend that a qualified professional applies any professional hair extensions and that customers are to have a consultation before any permanent extensions are applied.
The goods are the responsibility of the customer until they reach Beauty Works warehouse. Please ensure all items are packaged properly to avoid transit damages. Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you at a cost, otherwise they will be destroyed within 91 working days from their receipt back to us. Please note: due to previous false promises in respect to product exchanges, we are unable to replace a faulty item until the original is returned to Beauty Works.
Hair extensions may change colour due to environmental factors. Hair discoloration, is not a manufacturing fault. Please refer to our Aftercare Guidelines and Returns Policy – Faulty Hair for more information.
Items lost in Transit
As we use recorded delivery courier services, we are unable to report an item as missing until 10 working days after original shipment day. Due to this rule set by our couriers, we are unable to deem an item as lost until this time and will not refund or replace until 10 working days from original shipment date. Please note that an item sent overseas is not deemed to be lost or delayed until at least 25 working days have passed.
Cancellation of Order
Order Cancellation: Pre-Shipment
If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone or via email. Cancellations made via email will be timed at time of reading, not sending or receipt. You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply. Order Cancellation: Post-Shipment
You may cancel your order up to 14 working days from receipt of your purchase. All goods must be returned in an unopened and unused state for refund. Please see our Returns Policy for more information.
Returns Policy - Cancellation of Order
All goods purchased from Beauty Works online may be returned for refund, exchange or replacement within 14 working days from receipt of delivery. Before sending the parcel back to us, please ensure that you request a returns form via email or you can download from our website. Click here to download.
Refunds on Purchases
We try to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
Please return the goods to the address on the top of your receipt/invoice and fill in the returns form Returns and Exchanges Form
Any returned goods that we receive which are outside of the Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this "In Dispute" decision will be provided. We are happy to re-ship "In Dispute" items back to you, otherwise they will be destroyed within 91 calendar days from their receipt bacck at Beauty Works.
We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original parcel is returned to Beauty Works. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
Colour Matching Service
Whilst we endeavour to give the best advice over the phone and via email, the company will not be held responsible for any disparity in colour matching. Our Colour Matching service is a guide only.
Discount Codes & Promotions
Discount codes are not valid on sale items, unless otherwise stated. Some discount codes are not valid in conjunction with any other code, promotional offer or free gift with a purchase. Any promotional items or gifts with purchase are subject to availability. Any items which are purchased with a promotional free gift must be returned with the free gift in order to receive a full refund for the original item purchased. We reserve the right to refund the difference in value of the gift with purchase.
Buy Now Payl8r
Orders placed using the Buy Now Payl8r service can take up to 7 days to be processed. Please allow at least 48 hours before contacting us regarding your order. Due to the processing time with Payl8r Beauty Works cannot guarantee the next day delivery service.
Klarna Pay Later
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.