Can I place orders over the phone?

If you are a Beauty Works VIP or Master Extensionist Trade Account, you will be provided with contact information for your Account Manager. For all other customers, purchasing over the phone is not available and orders must be placed online.

Can I amend my order once it has been confirmed?

Unfortunately you cannot amend your order once it has been placed. Our warehouse team are extremely busy and it may cause problems. If you need to add to your order then you will need to place a new order.

Can I track my order

Yes you can track your order. You will receive an email with your tracking number included to track the status of your order.

Can I cancel my order?

To make sure you receive your purchase quickly, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.

I've received the wrong order, what should I do?

We're sorry to hear that you have received the wrong order. Click here to contact our Customer Service Team. Please remember to include your order number.

I've received a faulty item, what should I do?

We're sorry to hear that you have received a faulty item. Click here to contact our Customer Service Team. Please remember to include your order number and images to help us investigate.

I'm missing an item from my order, what should I do?

We're sorry to hear that you are missing an item from your order. Before contacting our Customer Service Team double check the packaging, as sometimes smaller items get lost in the packaging. For further assistance click here to contact our Customer Service Team

I can't find the product I'm looking for online?

If you can’t find a product on our website please click here to contact our Customer Service Team and we can look into this for you.

If something is out of stock will you be getting more?

We do get products back in stock on a regular basis. Please keep checking the website for stock updates.


I can’t find the correct colour to match my own hair?

If you can’t find the correct match to your hair you can send a recent selfie to our customer service team, click here to submit. Alternatively, you can purchase a colour swatche if you would prefer to match the colour in real life before making a decision on your purchase. All our hair extensions are coloured by hand. Colour rings are designed as a guide and colours and blends can vary due to the natural variance in human hair.

Which professional application method is the best?

It depends on your own hair and what you want to achieve. To find out which application is best suited for you and your hair, we recommend booking a consultation with a professional stylist before getting hair extensions fitted. Click here for our Salon Finder.

How long should my extensions last?

Depending on the type of hair will depend on how long your hair extensions will last. The correct aftercare and regular maintenance (if you have professional extensions fitted) will increase the life span of your hair extensions.

Can I heat my hair extensions?

Beauty Works Hair extensions can be heated and styled, however this can reduce the lifespan of the hair extensions. Please use the recommended aftercare products to protect your hair and hair extensions from heat damage.

What lengths of hair extensions do you offer?

Beauty Works hair extensions include a wide selection of lengths including 14” up to 26”. However all lengths are not applicable to every product.

What length extensions do you recommend?

We recommend no longer than 6" past your natural hair length to result in natural looking hair extensions.

How many packs do I need?

This will depend on your natural hair length and type of hair, Beauty Works offer a wide selection of hair extensions to cater for different hair. We recommend a professional consultation, to find stockists please click here.

Can I colour my hair extensions?

Human hair can be coloured but we do not recommend it, any hair that is coloured will remain at your own risk. Beauty Works will not accept any hair extensions that have been coloured or silver shampooed.

Are hair extensions suitable for me?

Seeking a professional appointment is advised if you are unsure about getting hair extensions fitted. To find stockists please click here.

Beauty Works After Care

What Shampoo and Conditioner should I use on my Beauty Works Hair Extensions?

We only recommend Beauty Works aftercare to maintain healthy hair extensions, Beauty Works Pearl Nourishing Argan Oil Shampoo will leave hair feeling revitalised, full of body and shine. Also available in Sulphate Free for pre-bonded extensions and tape adhesive methods. Finish with the Beauty Works Pearl Nourishing Argan Oil Conditioner which has been expertly formulated to nourish, repair and de-tangle all hair types.

What other products do you recommend for Beauty Works Extensions?

Beauty Works Pearl Nourishing Argan Oil Mask is specially formulated to nourish deeply and restructure all hair types. Use weekly for up to 10 minutes on wet hair, wash off.

Beauty Works 10-in-1 Miracle Spray is fortified with super oils to give hair the ultimate in nourishment and conditioning. Use after washing and to protect hair from UV rays.

Beauty Works Heat Protection Spray to be used during drying, straightening and tonging to protect the hair and prevent hair from snapping or damaging the colour.

Beauty Works Argan Serum is a salon professional serum designed to lock in moisture, use after washing on damp hair.

What aftercare should I use in the sun?

During the summer and in hotter climates our hair is exposed to more UV light which can affect the colour of hair. Too much sun exposure, heat styling or pollution can cause hair to feel and look dry, damaged and dull. Using the correct shampoo and conditioner will protect the hair. Beauty Works After Sun Deep Cleanse Shampoo, is created specifically for post-sun exposure. Formulated to eliminate product build-up of sand, salt and sun cream from the scalp it also acts as a deep cleanse for pollution particles, dirt and excess oils. Follow with the Beauty Works conditioner which softens and brings back the shine to your hair extensions.

How do you protect hair from colour fade?

Beauty Works After Sun Colour Lockdown Shampoo prevents colour fade and keeps hair colour vibrant. Infused with Argan Oil and Macadamia Oil, this super-nourishing shampoo keeps your hair healthy and hydrated while the added UV defense reverses signs of damage from sun exposure. Use before you go in the sun and on colour treated hair to keep your hair vibrant.

My hair extensions have turned brassy, can I restore the colour?

Banish brassy hair tones that have been exposed to sun or effected by sun creams, heat, chlorine and other factors by using the Beauty Works Aftersun Discoloration + Restore Shine Duo. Eliminate the build-up of sand, salt and sun cream by cleansing away environmental aggressors using gentle ingredients that deep cleanse the hair. Follow with the Beauty Works After Sun Conditioner Treatment to restore hair condition. For extreme discoloration for blonde hair colours, use the Beauty Works Anti Yellow shampoo to neutralises unwanted yellow and orange tones.

Beauty Works 100% vegan Anti-Yellow shampoo and Brass Banish Mask can be used on bleached, highlighted, balayage and blonde hair. Our special violet pigment neutralizes unwanted yellow tones, while our all-natural and sulphate-free blend of potent ingredients works to nourish the lengths for a healthy and vibrant shine.

Can you use Anti-Yellow or purple shampoos on Beauty Works Hair Extensions?

You can use Beauty Works formulas to help restore blonde tone to our extensions. Our 100% Vegan ingredients can be used on hair extensions. Beauty Works Anti-Yellow Shampoo or Beauty Works Brass Banish Mask can neutralise yellow & brassy tones to reduce the appearance of discolouration, whilst giving shine to dull hair. Do not leave on the hair for any more than 2/5 minutes maximum. If leaving on your hair for longer than the advised time, the results can have a purple staining.

When should I use a Clarifying Shampoo?

Think of clarifying shampoos as shampoos to cut through product build-up and oils to leave your hair squeaky clean. There are lots of reasons why hair can look sad and lifeless, too much heat styling and even residue from normal shampoos and conditioners, all of which can cling to hair and scalp, making your freshly-washed hair seem heavy. Use a clarifying shampoo to cleanse hair monthly if you have normal hair, or weekly if you have greasy hair.

Do you test your products on Animals?

No, we strictly do not test any of our aftercare on animals. All Aftercare products are manufactured in Europe which Testing cosmetic products and their ingredients on animals was banned across the EU in 2013. The legislation is part of EU Regulation (Cosmetics Regulation). All Beauty Works Aftercare are produced in Italy.

Are your products Vegan friendly?

Within our hair care collection, we have vegan ranges. This means these products are compleltey free from animal delivered ingredients and are plant-based.

Do your products contain Sulphates?

Yes, certain lines contain sulphates, sulphates are used in shampoo. The purpose of these sulphates is to create a lathering effect to remove oil and dirt from your hair

Are Sulphates bad for me?

This will be determined by your hair type, you may want to avoid sulphates if you have dry or fine hair. These hair types are more fragile, and the effects of sulphate shampoo can strip out too much of the natural oils needed to keep your strands healthy.


What delivery options do you offer?

Please see below a list of our Delivery options for the UK and Rest of the World. For Next Day Delivery, orders must be placed before 1pm otherwise your order will be dispatched the next working day. Next Working Day does not include Saturday or Sunday.

Please note: All International Delivery Costs are now measured at the weight of your parcel including the territory you want your parcel shipped to. All international prices stated online is the minimum delivery cost. Please ensure you check the quote given for your parcel to be delivered to your selected country before placing your order.

How much does Delivery Cost, what are the Delivery Options, what are the Delivery Times? Time Cost
UK Standard (Mainland) 3 – 5 Working Days £4.95
UK Express Next Working Day Next Working Day £6.95
Isle of Wight 3 - 8 Working Days £12.00
Scottish Highlands 2 - 8 Working Days £15.00
Standard UK Offshore 3 - 8 Working Days £15.00
Europe (Selected Countries) 3 – 8 Working Days From £15.00
USA & Canada 7 – 14 Working Days From £12.95
Australia & New Zealand 7 - 14 Working Days From £24.00
Rest of the World 7 – 14 Working Days From £24.00

Will I be charged for customs & import duties?

Unfortunately, if you are an International customer then you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped to. Beauty Works is not responsible for any customs or import costs.

What if I am not in at the time of delivery?

As our couriers are operating contact free delivery, you will need to be present to obtain your parcel from our couriers at a safe distance. The courier will leave your parcel with you safely and will take an image to confirm safe receipt. If you are not at the delivery address at the time of delivery, a second attempt will be made the next day as well as a final third attempt. If the parcel has still not been delivered then it will be returned to the sender. If our courier deems it safe to do so, your parcel may be left with a neighbour.

Our couriers cannot leave any of our parcels in a “safe place” and any instruction between you and the courier, Beauty Works will not held responsible in the event of loss or damage.

What should I do if my order does not arrive?

If your order does not arrive we advise checking with neighbours or if the item had been left in a safe place. A calling card will be left by the courier advising of the parcels location. If you are still unable to retrieve your parcel please contact us within 24 hours and we can contact the courier to raise an investigation.

With all investigations and claims we process, we must make you aware that we record the claim via Action Fraud UK which is a Police database. With the increase of online fraud, we want to protect our genuine customers as well as monitor the fraudulent claims. Please note this is not in any way an indication that you are fraudulent customer, we want to reassure you that we investigate thoroughly and take these matters seriously. Please see their website for any further information you may require: https://www.actionfraud.police.uk/

Coronavirus (COVID-19) – Have any precautions been put in place?

Beauty Works is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. You will not be required to sign for your parcel, our couriers will complete this on your behalf.

Returns & Exchanges

International Customers please use Global-e Helpdesk Global-e Helpdesk

How do I return an item?

You can return items to us within 14 days of receipt. Due to the nature and hygiene of our products, ALL products must be unopened and in its original shipped condition for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund. Please click here to start your return.

Can I exchange items?

Yes exchanges are accepted within 14 days of receipt. Due to the nature and hygiene of our hair products, ALL products must be unopened and in its original shipped condition for an exchange to be accepted. Please use the returns portal to exchange your item.

Do I have to pay to return an item?

Unfortunately, we do not have a free returns system. However, our new returns portal is quick and easy to process exchanges or returns. Please use our returns portal to arrange your return or exchange.

I have lost the returns label, can I get another copy?

Please log into our returns portal for a further copy.

How long does a return take to process?

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Refunds can take 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account.

Do you refund the delivery charge?

Unfortunately, the delivery charge will not be refunded as this service has been obtained.

If I exchange an item, do I have to pay for delivery again?

There’s no need to worry about paying delivery again if you’re exchanging items, we’ve got it covered. Please allow 5 working days for your exchange to be processed and dispatched.


How can I pay for items?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, We also accept PayPal, Klarna and Payl8r.

  • Safer & faster; Pay online with your PayPal password and skip entering your financial details
  • Or pay even faster with One Touch™, stay logged in and check out without entering your password
  • Rest assured knowing Buyer Protection is available for your eligible purchases

Klarna offers flexible payment options so you choose how you shop:

  • Pay now - Pay by card directly at the checkout. No lengthy forms, no passwords, no worries
  • Pay later - Klarna lets you pay up to 14 to 30 days after delivery
  • Payl8r lets you buy the products you want today. With flexible repayment plans, you decide when and how to pay back
  • You can repay in full within 30 days at 0% interest, or choose an instalment plan to repay on a monthly basis. You can change your instalment plan at any time
  • Interest rates from 0% - 24% per year/li>
  • Click the Payl8r button at checkout and they could approve you within minutes
Sage Pay
  • Sage Pay has the highest level of card data security (PCI DSS Level 1 compliant)
  • Advanced fraud protection and screening tools to offer you peace of mind whilst shopping
  • Free 24/7 customer support should you need it.

When is payment taken from my card?

Payment will be taken from your card at the time of purchase.

Global-e International Payments & Shipping

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Beauty works products to over 100 destinations worldwide! When you buy your Beauty works products from Global-e, you will see that your payment method is charged by **Global-e// Beauty works **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

Do you offer Gift Vouchers?

Unfortunately we do not currently offer gift vouchers.


How do I use a promotional code?

If there are promotions running at the time you purchase, you will enter the promotional code at the checkout stage of your order in the ‘discount code’ box. Please be aware that promotion codes are case sensitive. If you have any problems please contact [email protected] and one of our Customer Service agents will assist you further.

Where do I enter the promotion code?

Promotion codes are entered at the checkout stage of your order in the ‘Discount Code’ box. Please note that promotional codes are case sensitive.

I forgot to add the promotion code, can this still be applied?

If you have forgotten to enter a promotional code this can not be applied after the order has been placed. Please contact [email protected] if the code is not working and one of our Customer Service agents will assist you further.

Why doesn't my promotion code work?

Oops. There could be a number of reasons why the promotion code doesn't work. Please email Customer Services at [email protected] and one of our Customer Service Agents will assist you further. Please bare in mind that discount codes are not valid on sale items, unless otherwise stated.

Your Customer Account

Do I need to have an account to place an order?

You don’t need an account to buy online at Beauty Works but if you register with us you will receive newsletters with regular hair trends and the latest offers.

Do you have a guest checkout?

Yes we have a guest checkout but if you register with us you will receive newsletters with regular hair trends and the latest offers.

What If I can’t log in to my account?

If you can’t log into your account please check all of your details are correct. If you still can’t log in then please email [email protected] and one of our Customer Service agents will assist you further.

What if I have forgotten my username or password?

If you have forgotten your password then you can select 'Forgot you password?' and we will send you an email to the registered account so you can reset your password. If you have forgotten the email address that you registered then please email [email protected] and one of our Customer Service Agents will assist you further.


Where is Beauty Works hair extensions from?

Beauty Works source raw human hair extensions from all over the world. Beauty Works hair extensions is part of the largest manufacturer of human hair in the world and work with factories both in India and China to manufacture our production line. This allows us to deliver the highest quality hair at the best price possible. Our partner’s source our raw hair from Malaysia, Vietnam, Mongolia, India and China, depending on the product range this is than manufactured to our specifications before it arrives at Beauty Works.

Is Beauty Works hair extensions ethically sourced?

We source our hair straight from verified distributors, who depend on their long-standing reputation for ethical sourcing and quality hair. Human hair is donated, sold, or exchanged fairly and ethically in the region its sourced. Selling hair is a supplementary source of income for women, which does not require any labour.

How is the hair sourced?

Our factory partners source hair from regions all over the world which are renowned for women donating healthy, strong and long hair lengths. Hair is never chemically treated and grows to lengths up to 32”. The majority of human hair used in extensions comes from India and Asia. Religious believes in Hindu religion believe sacrificing hair is a sign of devotion. Daily pilgrimages to temples such as the Venkateswara Temple in Tirumala, India, where they shave/tonsure their heads in a ritual of devotion. In Asian communities’ women donate their ponytails for a fair value, the hair is willingly donated and cut at the ponytail, leaving the donor with a bob length hair style. The ponytail bundles are than sorted into length and size and exported to our factories where the production of hair extensions starts.

Beauty Works Factory

With over 30 years in the hair extension industry, our factory partners are globally recognised as the leaders in human hair development. The team consists of over 1000 employees whom are skilled at sewing, colouring and crafting to produce quality hair extensions to Beauty Works specifications. From sourcing materials to arranging production, our factory partners strive for excellence every step of the way. Our hair is sourced directly from verified distributors who have a long-standing reputation for ethically sourcing quality human hair. All hair is sold or exchanged freely and fairly.

How does Beauty Works audit their supply chain?

Beauty Works hair suppliers are required to abide by our Supplier Code of Conduct. We do not condone any unethical treatment of workers or donors in our supply chain. Included in our “Supplier Code of Conduct” are Labor Standards and Ethical Hair Sourcing provisions. Our Ethical Hair Sourcing policy requires our factories to ensure fair compensation for hair purchases from donors/suppliers and prohibits coercion in collection of hair. All suppliers have signed agreements to abide by our Supplier Code of Conduct. We confirm compliance through detailed questionnaires, regular factory visits, and Social Compliance Audits conducted by third-party auditors. Because of these standards, we have high confidence that our hair products are ethically sourced and produced.

Want more info on how we source human hair around the world ethically?

Discover the journey of how Beauty Works sources human hair: click here

Other Questions

Do you have a contact number?

If you have a Beauty Works trade account then you will be provided with a contact telephone number. For online customers please contact us on [email protected] and one of our of Customer Service agents will assist you further.

Do you have a shop?

Yes, we have stockists around the UK where you can buy Beauty Works Hair Extensions. Find your local stockist here.

Where else can I buy Beauty Works Hair Extensions?

If you want Beauty Works Hair Extensions professionally fitted then click here for our Salon Locator to find you nearest Salon.

What salons stock Beauty Works Hair in the UK?

To find a salon near you, click here to view our UK Salon Locator.

Do you have stockists outside of the UK?

Yes we have stockists outside of the UK. Click here to view our Non-UK Stockists.