Terms Of Sale
POLICY SCOPE
This policy sets out the terms of sale for the following websites:
Ecotrade Europe Ltd (company registered number 07094786) (“we”, “us”, “our” and “Beauty Works”) of Unit D12, Stanley Green Business Park, Cheadle, Cheshire SK8 6QH is the owner and operator of the website(s).
We reserve the right to amend this Terms of Sale Policy. The Terms of Sale Policy was most recently updated on 11th March 2022.
hair POLICY – quality concerns
Any concern with the hair must be reported to us via email to the Customer Service Department: [email protected] within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear.
Clips-ins, Ponytails and Insta Braids are not professional products and are designed for occasional wear only. We suggest that you wash the hair every 10-15 wears due to product build-up. If you require wearing extensions daily, please check our professional range. Clip-ins should not be altered in any way from their intended purpose- in doing so Beauty Works will not be held responsible for the outcome of the extensions.
We only recommend the use of Beauty Works Aftercare and cannot guarantee the quality of any Beauty Works extensions with other formulas. Aftercare products must be purchased at the time of purchasing the extensions, and you must have proof of continuous aftercare purchases. Any hair returned to be tested for alleged quality issues must be accompanied by the original proof of purchase for both the extensions and aftercare.
Hair that is being returned to Beauty Works for testing must be approved by the Quality Control department. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 91 days will result in the goods being destroyed. This will be given at the time of approval via email.
Any colouring, toning including silver and purple shampooing (except for Beauty Works Anti-Yellow Shampoo) or tinting of extensions is done entirely at the customer’s own risk and we will not test, refund or exchange any extensions that have been exposed to the above nor will Beauty Works accept hair back that has been altered in any way including clip-ins. All hair extensions must be returned in the original product colour and format.
Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect aftercare, or poor application. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at a cost, and we will not refund or replace the goods.
Heat over 180 degrees should not be used on Beauty Works hair extensions.
We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and seawater as this can damage hair and hair colour. It is important to note higher mineral content can be found in tap water outside of the UK which can affect the condition of your hair extensions.
We require all the hair back within 7 days of the complaint being approved, this will then be examined and inspected by our dedicated Quality Control Department which can take up to 14 days. Once tested if a fault has been found we will issue you a replacement or refund.
Beauty Works will not issue any refunds or replacements until the original hair has come back for testing.
The goods are the responsibility of the customer until they reach the Beauty Works warehouse. Please ensure all items are packaged properly to avoid transit damages. Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you at a cost, otherwise, they will be destroyed within 91 working days from their receipt back to us.
Beauty Works will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We strongly advise that a qualified professional applies and removes any professional hair extensions to prevent any damage to your own hair, this should also include a sign consultation form before application.
Faulty - Electrical
All Beauty Works electrical items come with a 12-month warranty from your purchase date, if you experience any concerns with your goods, please do contact our customer service team at [email protected]. We will ask you to return the product back to be tested, once tested if a fault is found, we will replace this for you. If there is a no fault found the item will be returned back to the customer.
Faulty - Wet goods
In the event that you receive any damaged wet goods, please contact our customer service team within 3 days of receiving the products at [email protected].
HAIR DISCOLOURATION
Hair extensions may change colour over time or due to environmental factors which can also include some standard beauty products and excessive heat. Extra care should be taken to avoid the hair coming in contact with sun protection creams, oils, perfume and false tanning products. Contact with such products will cause the hair to turn peach/pink or copper colour, this can also happen if the hair encounters high mineral content found mostly found in pool water and seawater, this is due to a chemical reaction that is not classed as a manufacturing fault. Please refer to our Aftercare Guidelines FAQs and Hair Policy for more information.
Beauty Works has specially designed aftercare products to help prevent discolouration and to help restore the quality of hair before and after the use of seawater, chlorine and being in UV rays.
Delivery
For Next Day Delivery, orders must be placed before 3pm Monday-Friday otherwise your order will be dispatched the next working day. Please kindly note, next day delivery is not a guaranteed service.
It is the responsibility of the buyer to ensure that the address has been entered fully and correctly at checkout. Once an order has been placed, we cannot amend the address due to a strict shipping schedule nor can we cancel the order.
For 'signed for' deliveries most couriers will now ask for your name and sign the parcel on your behalf. This is due to Covid 19.
If a delivery has been unsuccessful or the order has been refused delivery this will come back to the Beauty Works warehouse and a refund will automatically be issued. We will not redeliver any parcels once they have been returned.
Some parcels may automatically go to a pickup shop where you will be required to collect the parcel along with a form of your identification
Signature release - If you prefer not to sign for your delivery and would like this left in your safe place you can remove the signature requirement, by doing so Beauty Works and the courier will not be held responsible for any loss or damage that may occur once your item has been delivered.
Leave with a neighbour- If you request the parcel to be delivered to a neighbour, Beauty Works and the courier will not be held responsible for any loss or damage that may occur.
If your shipment shows as ‘delivered’ and you have not received this, please do check with your neighbour or safe place first. Beauty Works will ask you to sign a denial of receipt form then continue to raise a claim with the courier on the recipient’s behalf. Please be informed that all claims will undergo investigations which can take 14-30 days to be completed. We do have to allow for these investigations to be complete before issuing any replacements.
International customers must contact Global-E for any missing deliveries https://service.global-e.com/
Refunds and exchanges
Refunds are issued within 14 calendar days from receipt of goods to our warehouse, however we aim to issue refunds within one week where possible. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
All returns and exchanges will need to be processed through our online return portal within 14 days of receipt. Beauty Works do not offer a free returns label. Returns can take up to 30 days to be returned to back to Beauty Works via the courier Collect+ or DPD
For hygiene reasons, we can not accept any products back that have been used, worn or removed from the coils.
Any returned goods that we receive which are outside of the Returns Policy will be defined as "In Dispute". Such "In Dispute" items will not be refunded or exchanged. A reason for this "In Dispute" decision will be provided. We are happy to re-ship "In Dispute" items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back at Beauty Works.
We are unable to replace or exchange an item until the original parcel is returned to Beauty Works. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
If you are returning an order that contains a free gift you will need to return the free gift in an unopen, unused condition to gain a full refund of your order. If the free gift is not included in the return the value of this item will be deducted from your refund.
COLOUR MATCHING SERVICE
Whilst we endeavour to give the best advice via email, the company will not be held responsible for any disparity in colour matching. As the hair is a natural product all batches will differ in colour.
For our colour match service, we require 2-3 images of the hair in natural light without the use of any filters, along with the method of extension required.
Our Colour Matching service is a guide only.
Please be informed that our Clip-Ins, Ponytails, and Insta Braids do vary in colour from our professional range.
DISCOUNT CODES & PROMOTIONS
Discount codes are not valid on sale items or certain product lines unless otherwise stated. Some discount codes are not valid in conjunction with any other code, promotional offer or free gift with a purchase. Any promotional items or gifts with purchase are subject to availability. The gifts are automatically added to the basket if applicable. Any items which are purchased with a promotional free gift must be returned in order to receive a full refund for the original item purchased. We reserve the right to refund the difference in the value of the gift with purchase.
BUY NOW PAYL8R, PayPal, Klarna
Orders placed using the Buy Now Payl8r. PayPal and Klarna services can take up to 7 days to be processed. Please allow at least 48 hours before contacting us regarding your order. Due to the processing time with cannot guarantee the next day delivery service.
GLOBAL-E
We have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Beauty works products to over 100 destinations worldwide! When you buy your Beauty works products from Global-e, you will see that your payment method is charged by **Global-e// Beauty works **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). To obtain a copy of the terms and conditions please contact Global-e [email protected].